Assistant General Manager, Retail

About the role

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go. The Assistant General Manager (AGM) is a key leadership role responsible for supporting the General Manager (GM) in the daily operations of the retail store. This position ensures continuity of leadership and operational excellence by acting as the primary decision-maker for day to day store tasks in the GM's absence. The AGM drives team performance to deliver on KPIs, upholds company SOPs and store standards, and delivers an exceptional customer experience while maintaining a productive and positive work environment.

Responsibilities

• Oversee daily store operations, ensuring that staff is well prepared for driving sales results, workflow efficiency through proper labor scheduling and management, store cleanliness and organization, and adherence to state regulatory compliance.
• Foster an environment of providing exceptional customer experience leading by example and redirecting the team as needed. Keep wait times low for both walk in customers and express pick up customers.
• Ensure execution of product merchandising standards in partnership with both Sales and Inventory Managers.
• Serve as acting day to day task management leader of the store in the absence of the General Manager.
• Assist the People Manager in recruiting, hiring, onboarding, and training new hires.
• Help oversee staff schedules to ensure optimal coverage and productivity.
• Foster and maintain a positive, inclusive, and motivated team environment.
• Ensure high standards of the customer experience are consistently met. Monitor wait times and urgency of staff to take care of customers' needs. Coach the team on proper de-escalations if customer concerns arise.
• Resolve customer concerns in a timely and professional manner.
• Execute and drive Retail sales initiatives and promote a customer-first culture.
• Align and support the GM in achieving sales targets and key performance indicators (KPIs).
• Monitor store performance regularly and identify opportunities for improvement.
• Assist in implementing sales strategies to drive revenue and increase new customer acquisition.
• Oversee inventory accuracy, stock levels, and loss prevention practices.
• Ensure visual merchandising standards are executed and maximized to drive sales.
• Assist with receiving, stocking, and organizing merchandise
• Support time card management, attendance tracking, and documentation processes as needed.
• Ensure adherence with company policies, procedures, and state and local regulatory compliance.
• Maintain accurate records and communication with leadership.
• Other duties as assigned.
• Supervisory Responsibilities:
• Upholds compliance and regulatory requirements at all times; maintains the reputation of the store
• Ensures product inventory is entered correctly and organized for proper purchasing
• Protects employees and customers by providing and safe and clean store environment
• Manager is aware of employee performance and interaction with patients
• Assigns workers to specific projects such as cleaning or restocking
• Notify staff of new procedures, policies and regulation updates/changes
• Create/oversee staff schedules, finding coverage if needed for sick time or personal time off
• Educate and train staff on all current and new products.
• Demonstrate ability to speak at a high level about the business.

Requirements

• Must be 21+ years of age
• High school or equivalent
• 2-5 years of retail leadership or supervisory experience
• Proven ability to lead teams and manage store operations independently
• Strong communication, problem-solving, and organizational skills
• Ability to make sound decisions in a fast-paced environment
• Flexible schedule, including evenings, weekends, and holidays
• Experience in high-volume retail environments
• Demonstrated success in meeting or exceeding sales goals
• Strong understanding of retail metrics and perf

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