Media Operations Support Analyst

Responsibilities

• Provide L1 support for NBCUniversal Media Operations and Marketing Supply Chain platforms, including fulfillment, editing, archiving, and asset review across cloud-based and hybrid environments
• Oversee and support the ingest, management, and archival of marketing assets within cloud-based Marketing Supply Chain systems
• Monitor fulfillment pipelines and proactively identify, troubleshoot, and resolve ingest, transcode, and delivery issues
• Support live and linear workflows, including routing, recording, and transcodes
• Facilitate user onboarding, training, and day-to-day platform support
• Partner with Engineering teams to properly escalate and track technical issues
• Initiate and manage outage bridges as needed, coordinating communications, mitigation efforts, and stakeholder updates
• Document issues, workflows, and resolutions to support operational excellence and continuous improvement
• 3+ years of experience in post-production and/or media operations, or a degree/certification in Media or Communications.
• Experience using Media Asset Management (MAM) and Digital Asset Management (DAM) systems and workflows.
• Experience with media management platforms such as Interplay, DIVA, and Orangelogic.
• Strong understanding of video/audio codecs, file formats, camera formats, and resolutions.
• Experience with live records, routing, and transcodes using tools such as Grass Valley iControl, KVMs, DVS Venice, Florical, Telestream products, and both manual and automated ingest platforms.
• Knowledge of digital delivery methods including SFTP, Signiant Manager, Signiant Media Shuttle, and Aspera Console.
• Experience supporting on-prem and cloud-based storage environments, including such as AWS S3, Microsoft Azure, Azure Blob, Cloudian, Qumulo, Isilon, NAS, SAN, LTO, and archive systems.
• Proficiency with Microsoft Office applications.
• Exceptional attention to detail with strong organizational skills.
• Proactive, self-motivated, and able to work independently.
• Ability to prioritize workload and perform effectively in a fast-paced, high-pressure environment
• Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation. Overtime may be required.
• Desired Characteristics:
• Strong troubleshooting skills and a desire to learn and support new technologies.
• Experience with creative and post-production tools including Avid Media Composer, Adobe Premiere, After Effects, Photoshop, Cinema 4D, Maya, 3ds Max, Interplay Access, and MediaCentral Cloud UX
• Familiarity with support ticketing systems such as ServiceNow, Jira, or Zendesk
• Strong communication skills with the ability to collaborate across departments, clients, and vendors
• Experience with user and group management, including Active Directory administration
• Team-oriented mindset with a commitment to maintaining a positive and collaborative culture
• Works independently while maintaining team culture
• Additional Requirements:
• Hybrid : This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit

Benefits

Additional Information

The Media Operations Support Analyst provides Level 1 (L1) enterprise support for NBCUniversal's Technical Operations and Marketing Supply Chain platforms and workflows. This role requires a strong understanding of media asset management, content distribution, brand marketing, and post-production operations across broadcast, streaming, studio distribution, and marketing environments. Acting as a frontline partner to clients and internal stakeholders, the team ensures NBCUniversal's tools and workflows meet the highest standards of productivity, reliability, and technical excellence across both domestic and international operations.

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