Install, configure, and troubleshoot our products on-site or remotely in office
Respond to customer inquiries and provide technical support via phone, email, or in-person
Perform regular maintenance and upgrades on our products
Collaborate with sales and engineering teams to identify and resolve customer issues
Create and maintain technical documentation and service manuals
Organizational Impact
Works to achieve operational, functional, and/or business targets within team with major impact on departmental or job family results, using extensive technical principles
Seasoned technical contributor; works under limited supervision
Works independently on a wide range of moderately complex projects and may be responsible for entire projects or processes within team
May contribute to the development of goals and planning efforts for the department
Requirements
Experience in a technical, electrical or mechanical field
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and travel as needed
Additional Job Details
Equal Employment Opportunity and Affirmative Action at Nidec
Work Shift Schedule
No Soliciting
Benefits
Vision insuranceRemote work options
Additional Information
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Job Summary
Job Description
The Field Service Technician is responsible for providing comprehensive technical support to our clients and ensuring that our products are running efficiently. This role requires excellent communication and problem-solving skills, as well as a deep understanding of technology and company products.
Nidec · North America