Above all, you are driven by outcomes-committed to delivering value, strengthening partnerships, and ensuring customers realize the full potential of AlertMedia.
What you get to do every day:
Own the success, retention, and growth of AlertMedia's highest-value strategic accounts
Build and maintain strong executive relationships, acting as a trusted advisor to senior stakeholders
Proactively identify and mitigate risks to ensure high customer satisfaction and long-term retention
Lead renewal strategy and execution in partnership with Sales and Finance
Drive account growth through expansion opportunities, including new use cases, products, and enterprise adoption
Develop and execute strategic success plans aligned to customer goals and measurable outcomes
Partner cross-functionally with Sales, Product, Support, and Professional Services to deliver a seamless customer experience
Advocate for the voice of the customer by sharing insights that influence product and business strategy
Cultivate customer advocacy through references, case studies, and participation in advisory programs
What you bring to the role:
8+ years of experience in Customer Success, Account Management, or a related field, with a focus on enterprise or strategic accounts
3+ years experience in managing Customer Success Teams focusing on enterprise or strategic accounts
3 years actively using Gainsight on a daily basis, including data entry, dashboard requirements and use, and 3 years working with Salesforce as the primary system of record
Strong executive presence with experience engaging VP and C-level stakeholders
Strategic mindset with the ability to align customer goals to business outcomes and ROI
Proven ability to identify risks early and develop effective mitigation plans
Experience leading cross-functional initiatives and influencing without direct authority
Data-driven approach to managing customer health, adoption, and success metrics
Excellent English communication skills, both verbal and written
This is a full-time , hybrid position (2 days a week) based in Austin, Texas. Must live in Austin or the surrounding areas
This position is not eligible for visa sponsorship. Candidates must have existing auth
Benefits
Health insurance
Additional Information
Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our core values drive us in our important mission of keeping people safe & informed:
We're humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off
As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with demand.
We are looking for a Director, Strategic Customer Success to lead and grow relationships with our most important customers. In this highly visible role, you'll serve as a trusted advisor to executive stakeholders, ensuring our customers achieve meaningful outcomes with AlertMedia while driving long-term retention and expansion. If you thrive on building strategic partnerships, delivering measurable value, and leading cross-functional collaboration, this is an opportunity to make a significant impact.
Alertmedia · Austin