Additional Information
Job Description:
Pool Technical Service Representative - Phoenix, AZ
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.
We have an opportunity for a Pool Technical Service Representative to join our Phoenix, AZ team. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources. The expectation is to empathize and clearly communicate complex technical solutions to dealers, distributors, or pool professionals.
You will:
Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division
Diagnose equipment issues using technical documentation, system data, and customer input and Assist customers and field technicians with setup, operation, maintenance, and repair guidance
Schedule or supporting service visits and follow up on open service cases to resolution
Process parts orders, warranty claims, returns (RMAs), and service documentation as required
Communicate clearly with customers regarding service status, timelines, and next steps, and collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues
Maintain accurate and timely documentation within CRM and ERP system
Participate in ongoing technical and product training to stay current on equipment updates and procedures
Key Qualifications:
A background in technical field work in the Pool industry or a similar field is preferred
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience working with CRM and ERP systems (Salesforce preferred)
Strong organizational skills with the ability to manage multiple priorities effectively
Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once
Physical Requirements :
Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs.
Position hours/shifts (Overtime Available!) :
Shift range from 7am to 8pm Eastern Monday through Friday (hours can vary by region)
Pentair · Phoenix, AZ