Global Benefits Advisor (9m FTC)

External

Freshfields · Manchester, UK

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About the role

We're looking for a Global Benefits Advisor to join our People team on a 9-month fixed term contract, covering a period of maternity leave. This is a hands-on, operationally focused role that sits at the heart of how we deliver and manage benefits for our people around the world. You'll be supporting the Benefits Manager and Global Benefits Senior Manager, taking ownership of the day-to-day running of our benefit programmes and playing a key part in ensuring our employees have a smooth, well-supported experience. If you enjoy working at the intersection of people, process, and technology - and you take pride in getting the detail right - this could be a great fit.

Responsibilities

Benefit administration and technology

Serving as the first point of contact within the team for benefits queries from HR colleagues and partners, escalating to internal teams or third-party providers where needed and following up to make sure things are resolved.

Acting as the primary contact for our global benefits technology platform (Benefits+), overseeing its day-to-day performance, coordinating testing and issue resolution, and managing service enhancements and single sign-on (SSO) certification.

Liaising with brokers and external providers on an ongoing basis, ensuring that enrolment data is accurate, invoices are reconciled, and spend stays within agreed budgets.

Administering team invoices, including reconciling membership listings and managing any associated recharge processes, and serving as the point of contact for vendor payment queries.

Administering partner health insurance plans (outside the US) and managing partner recharges through the partnerships accounts team.

Producing and analysing quarterly benefit dashboards to keep key stakeholders informed.

Identifying opportunities to improve the employee experience by streamlining benefits touchpoints across the employee lifecycle.

Annual enrolments

Creating and managing project plans for annual enrolment windows to ensure timely delivery and clear stakeholder communication.

Updating benefit plan designs within Benefits+ ahead of each enrolment period.

Leading user acceptance testing (UAT - the process of checking that the system works as expected before it goes live), drafting employee communications, and coordinating benefit fairs.

Coordinating the submission of census data for global insurance renewals and managing employee eligibility files in line with GDPR and local privacy requirements.

Communication and support

Keeping key stakeholders informed about benefit activities, and providing training to HR colleagues on local benefit offerings where needed.

Helping to maintain and update benefits content across HR platforms such as SharePoint and Benefits+.

Supporting the team with benefit communications, newsletters, and onboarding materials.

Team and project support

Supporting projects related to new benefit implementations, policy changes, and global rollouts.

Coordinating global requests for proposal (RFPs) and local market reviews, including drafting RFP documentation and scoring frameworks.

Providing ad-hoc project support as required.

Global Benefits Advisor (9m FTC)

About the role

Responsibilities

Requirements

Benefits

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Company Intel

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