Reporting & Dashboarding: Architect and own scalable dashboards (Tableau, CRM Analytics) as well as MCP datasets that deliver real-time visibility into program health for stakeholders from operational leads to executive leadership.
Tools & AI Enablement Analytics: Lead analytics for the Solutions Tools Program, developing a perspective on adoption trends and the business impact of AI-assisted workflows. Drive data-backed investment and enablement recommendations to leadership.
Strategic Recommendations: Translate complex data into actionable, executive-ready insights. Own the analytical input into investment planning, resource optimization, and organizational strategy for the Solutions CoE.
Business Reviews: Lead the development of data narratives and presentations for Quarterly Business Reviews (QBRs) and executive updates, with direct accountability for data accuracy and strategic framing.
G4G: Own global Solutions capacity modeling and deliver GTM and headcount recommendations to operating units with a clear analytical rationale.
Process Optimization: Identify and resolve systemic gaps in data collection and operational processes, driving improvements that increase data quality and reliability across the organization.
Skills/Expertise Required
Data Visualization & Storytelling: Deep proficiency in Tableau and CRM Analytics/Einstein Analytics. Ability to shape executive narratives through data and deliver them clearly via slide presentations (Google Slides/PowerPoint).
AI Tooling: Experience with Claude Code, Gemini, Cursor, ChatGPT, or equivalent tools to accelerate analysis and tool development.
Analytical Rigor: 7-10+ years of experience in quantitative analysis, business operations, strategy, or a related field. Proven ability to structure ambiguous problems, develop a point of view, and drive data-backed decisions at the leadership level.
Technical Proficiency: Strong experience aggregating and manipulating datasets using SQL, SOQL, or similar tools. Proficiency in Snowflake for data querying and exploration is required. Proficiency in Excel/G
Additional Information
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Strategy & Analytics plays a critical role for the Global Solutions Center of Excellence (CoE) to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce's path to $60B.
As we invest in a data-driven approach to Solution Engineering, measuring and communicating impact is critical. The Senior Manager, Solution Engineering CoE will serve as a senior analytical leader and strategic voice for the Solutions Engineering organization, owning the insights, frameworks, and narratives that shape how leadership understands and invests in the SE function.
This individual will define and drive the analytical agenda for Solutions Engineering, building the data infrastructure and executive-ready storytelling that connects SE activity to business outcomes. You will develop and own a clear point of view on SE performance, impact of AI on performance, organizational effectiveness, and regularly bring that perspective to Solutions CoE and executive leadership to inform strategic decisions.
Salesforce · Chicago, IL