Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers
Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues
Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations
Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary
Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools
Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process
Requirements
5-7+ years of collections experience, preferably with high-tech industry experience
Bachelor's in Accounting or Business, or equivalent work experience
Order-to-cash business process experience a plus, experience with quoting, order management and billing
Excellent communication skills, both written and verbal, and strong customer service approach
Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc. ), and Salesforce
Ability to build strong cross-functional relationships and work collaboratively
Proactive, problem-solving attitude and ability to think outside the box.
Adapts quickly to changes in a dynamic organizational structure and business processes
Ability to work independently and a strong team player
Work Location
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As a Senior Collection Analyst, you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other collection management functions.
We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company's long-term goals.
Location: 4 days a week (Tuesday-Friday) in office at Axon Hub Location (Seattle, San Fran, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC)
Axon · San Francisco, CA