Technical support to end users, troubleshooting and resolving end user hardware and software issues including desktops, laptops, printers, basic networking and mobile devices.
Install, configure, and maintain computer systems and peripherals.
Collaborate with 24x7 Service Desk, regional colleagues and specialist teams overseas.
Assist in the implementation and maintenance of IT policies and operating procedures.
Document and maintain accurate records including incident, request, change, inventory and procedural information.
Procurement and deployment of IT equipment and software.
Manage triage of Incidents & Requests, working as part of a regional team in time zone.
You'll have the following skills and experience:
Bachelor's Degree in Computer Science, Information Technology, or a related field or applicable industry experience.
You care about end user experience, business performance and can demonstrate high levels of self-accountability
Experience making changes in data centres with instruction from others
Experience working with Microsoft technologies including 365, AD, MIM and InTune.
Experience in providing first line IT support.
Familiarity with MS Windows 10/11 operating systems.
Proficiency in problem solving techniques, troubleshooting hardware and software issues.
Familiarity with troubleshooting desktop and basic network problems
Experience in configuring and maintaining computer systems and peripherals.
Excellent communication and interpersonal skills with a strong customer service ethic.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Some awareness of IT security
ITIL qualified or can demonstrate a basic understanding of Incident Management and Request Fulfilment
Experience with remote support tools and ticketing systems.
Willingness and ability to travel
Join us, bring your energy, and grow your career.
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Equal employment opportunity
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Benefits
Paid time offRemote work options
Additional Information
We're the global leader in providing energy solutions that help business grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities and towards sustainable future for the world.
We're looking for a Regional IT Analyst for our Manila office responsible for providing IT service coordination and assistance as part of a regional team, serving users in Asia from your base in Manila, Philippines. This will involve end user support, hardware configuration and fulfilment, remote and on-site support; working in collaboration with specialists globally to deliver service to our business colleagues.
This is a full time opportunity. You need to have a few years experience in a desktop support or infrastructure role. You need to have great communication skills, plan well; and have a a passion for customer service.
You will be responsible for helping to maintain local comms rooms at our facilities in and around manila and be able to travel across the region from time to time. Travel will vary but there will be busy periods requiring 1 week or more per month to deliver change or provide support wherever we need it. Most travel will be within Asia.
Why Aggreko? Here are some of the perks and rewards.
Competitive compensation package
Generous Holiday Entitlement
Industry-leading benefit plans including medical insurance.
Continuous training and development with career growth opportunities
Safety-focused culture
Aggreko · Manila, Philippines