Sales & Service Manager - Fashion Island

About the role

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO's business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Sales & Service Leader Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching Continue to build the client relationship daily with our customers Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team Business Leader Represent the business in meetings and on conference calls, in partnership with General Manager Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) Future planning workflow business needs to protect optimal performance People Leader Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team Establish internal & external pipeline through succession planning and recruitment strategy Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager Business Partner Oversees the execution of certain deliverables on the ALO Sales and Service Model , protecting operational efficiency Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals Demonstrate an ability to navigate the organization with a balance of business need and brand culture Sales & Service Leadership Qualifications 3-5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Extraordinary interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Independent work ethic, time management skills, and personal accountability Requires constant movement in and around all areas of the store Aligns with and embodies ALO's Guiding Principles Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Sales & Service Manager Schedule To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. JUST SOME OF THE PERKS Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors