Additional Information
Company Description
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the
Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The Employee Development & Workforce Engagement Manager serves as a strategic extension of the Human Resources function focused on workforce development, employee engagement, talent acquisition, learning and development, performance management, succession planning, mentorship, onboarding, and retention initiatives across OIT.
This role leads the development and implementation of workforce strategies that help attract, develop, engage, and retain a high-performing, inclusive, and future-ready workforce aligned with OIT's mission, operational priorities, and culture of innovation and collaboration.
The position partners closely with leadership, HR teams, and department managers to strengthen employee experience, workforce readiness, leadership development, and long-term organizational sustainability.
Essential Functions
Lead recruitment, onboarding, retention, and workforce development initiatives across OIT.
Develop and manage employee training, mentorship, leadership development, and upskilling programs.
Create standardized 30/60/90/120-day onboarding guidance and employee success plans.
Oversee onboarding, orientation, employee engagement, and structured offboarding processes.
Coordinate Learning Management System (LMS) programs, workforce development tracking, and training analytics.
Develop and implement performance management tools, workforce KPIs, and succession planning frameworks.
Partner with department leaders to forecast staffing needs and support workforce planning initiatives.
Monitor workforce analytics, retention trends, employee feedback, and engagement data to guide decision-making and process improvements.
Support DEIB, employee engagement, and organizational culture initiatives that strengthen collaboration and workforce inclusion.
Implement standardized communication protocols, dashboards, and tracking tools to improve operational coordination and accountability.
Strategic Initiatives Supported
Workforce planning and talent management
Recruitment and onboarding enhancement
Employee engagement and culture development
Leadership development and mentoring programs
Upskilling and workforce readiness initiatives
Performance management and succession planning
Baseline technical training programs
OIT Directors Bootcamp and leadership pipeline development
Key Performance Indicators (KPIs)
Recruitment & Retention
Average time-to-fill
Employee retention and turnover rates
Employee engagement and satisfaction metrics
Onboarding & Orientation
Completion rates for 30/60/90/120-day onboarding objectives
New hire satisfaction and onboarding effectiveness scores
Training & Development
Training participation and completion rates
Skill improvement and workforce readiness metrics
LMS utilization and development analytics
Performance Management & Succession Planning
Evaluation completion and goal alignment metrics
Leadership pipeline and succession readiness indicators
HR Operations & Employee Relations
Service satisfaction ratings
SLA adherence and workflow efficiency
Employee relations resolution timelines
City Of Philadelphia · Philadelphia, PA