Client Implementation Analyst

Responsibilities

• Customer Engagement, i.e. responsible for management of customer expectations, scope change, etc in relation to requirements
• Responds promptly and professionally to customer requests / enquiries
• Work with customers to implement and test Equifax solutions
• Leverage Equifax product knowledge and resources to assist in the delivery of solutions
• Ensure requirements are properly understood by both the customer and Equifax and any issues are addressed with the customer in a timely fashion.
• Provide technical and business support to Equifax's API channel
• Assist customers through their on-boarding and development process
• Contribute to the enhancement of existing processes to support customer on-boarding and internal support functions
• Lead the delivery of deployment activities for small client opportunities
• Support sales and product teams with customer inquiries/issues in relation to the Client Implementations.
• What experience you need
• Professional assertiveness and a sense of ownership to see complex issues resolved.
• 2nd Level technical support across multiple hardware and software platforms.

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Company Intel

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