Principal Business Analyst

About the role

We are looking for Principal/Senior Business Analyst with 7+ years in Digital Banking, to join our rapidly growing team across regions. We are looking for someone with implementation stories to tell and ready to apply best practices to our customers. If you enjoy leading modules independently, teams and task assignments, and are knowledgeable in Digital Banking across different products and the functionalities to be implemented in the application, then you will definitely enjoy working with us.

Responsibilities

• Lead and own the end-to-end requirement lifecycle across Retail and Corporate Loan Origination systems, driving requirements from elicitation through validation to final closure, ensuring completeness, traceability, and delivery readiness.
• Define, connect, and govern requirements across CRM, Digital Channels, Branch systems, Lending platforms, and Core Banking, ensuring end-to-end customer journey continuity, data integrity, and seamless integration across all touchpoints
• Own requirement documents quality and governance, eliminating duplicates, resolving inconsistencies, and ensuring no orphan or unclassified requirements
• Classify requirements into OOTB, configuration, customisation, integration, and process, ensuring clear scope boundaries
• Convert business requirements into decision-ready artefacts, outlining options, trade-offs, and cost/time implications
• Analyse and define end-to-end lending processes across origination, credit decisioning, approval, settlement, servicing, and collections
• Identify product gaps and recommend optimal solutions (OOTB, workaround, or customisation) aligned to business needs and delivery constraints
• Work closely with integration teams to define requirements involving APIs, batch processes, and third-party integrations
• Ensure all requirements align with Australian regulatory expectations including APRA, ASIC, AUSTRAC, and Consumer Data Right (CDR) obligations
• Lead structured workshops and transition them into decision-focused validation sessions, driving closure instead of continuous discovery
• Support scope validation, SoW finalisation, and Board-level readiness, highlighting risks, dependencies, and gaps
• Create process flows, journey maps, and functional diagrams to simplify complex banking processes
• Ensure requirements are testable and aligned to SIT/UAT, supporting acceptance criteria and validation cycles
• Collaborate with business, product, architecture, and delivery teams to ensure aligned and implementable solutions

Requirements

• 7+ years of experience as a Business Analyst in banking or financial services
• Proven experience leading end-to-end requirement lifecycle across complex banking transformation programs, including requirement closure under ambiguity and time pressure
• Demonstrated ability to design and connect end-to-end customer and lending journeys across multiple systems (CRM, Channels, Lending, Core Banking), with clear understanding of data flows, system dependencies, and integration impacts
• Strong end-to-end knowledge of lending lifecycle, including origination, credit decisioning, servicing, and collections
• Deep understanding of corporate lending constructs such as facilities, limits, onboarding, and credit structuring
• Hands-on experience working with Core Banking systems, CRM platforms, and Digital Channels
• Exposure to rule engines, workflow automation, and decisioning systems
• Experience in digital banking (internet/mobile) and omni-channel implementations
• Understanding of data models, reporting, and regulatory reporting requirements
• Demonstrated experience in connecting business processes across systems (not working in silos), with clear understanding of upstream/downstream impacts
• Strong understanding of system integrations, including APIs, batch processing, and third-party vendor integrations
• Proven ability to manage large and complex requirement sets, ensuring traceability, consistency, and closure under tight timelines
• Ability to convert ambiguous requirements into structured solutions and decision-ready insights
• Strong communication, presentation, and problem-solving skills with a proactive and delivery-focused mindset
• Experience working across Agile, Waterfall, or hybrid delivery models with strong understanding of project lifecycle
• Strong stakeholder management skills with the ability to engage business users, technical teams, and senior leadership
• Proficiency in tools such as Visio/BPMN tools, Jira, Confluence, and other require

Additional Information

We enable financial institutions to become AI-first digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

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