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What you will do. A glimpse into your role: As a System Engineer - Patch Management , you will serve as the Subject Matter Expert (SME) for Windows patching across Global Blue. Your mission is to ensure a secure, compliant, and up‑to‑date server and client ecosystem by managing and optimizing the patching lifecycle through Microsoft System Center Configuration Manager (SCCM). In this role, you will work within Global Blue's Compute Services team, supporting core infrastructure components and collaborating closely with security, application, and network teams. Experience with Citrix is a plus, but a proactive willingness to learn is just as valuable. Every action has an impact. You will make a difference here if you: Patch Management (Primary Focus) Act as service owner and SME for Windows patching using SCCM or related technologies. Plan, schedule, deploy, and monitor security and quality updates for Windows servers and clients. Optimize and maintain SCCM infrastructure components supporting patching activities. Define and implement patching strategies, baselines, automation workflows, and compliance reporting. Troubleshoot patch deployment issues and collaborate with application/operations teams to ensure timely remediation. Ensure patching practices meet corporate security standards and compliance requirements. Citrix (Nice to Have) Support Citrix Virtual Apps & Desktops and VDI environments (user sessions, VDAs, apps, profiles). Execute updates, troubleshoot problems, and optimize performance in Citrix environments. Compute Services Engineering Support Global Blue's IT infrastructure, including Windows Server, RHEL, and VMware components. Collaborate closely with network, security, and application teams. Potentially participate in an on‑call rotation for infrastructure support. Contribute to process automation using PowerShell or similar scripting tools. Maintain detailed operational documentation, runbooks, and procedures. Key competencies to empower your journey. You'll drive toward success if you have: Strong troubleshooting and structured problem‑solving skills. Ability to work collaboratively in cross-functional teams. Solid communication skills with technical and non‑technical stakeholders. A proactive, responsible, and structured working approach. Ownership mentality - comfortable being the go‑to expert. Motivation to learn continuously and stay up to date with modern infrastructure technologies.
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