Customer Service Representative III
External
Okgov · Caddo CountyPart-timeRemoteToday
Leadership
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Benefits
$34,844.16Job DescriptionBasic Purpose :Typical Functions :Supervises employees engaged in providing services and information to all customers, and trains staff.Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.Receives requests for information and services and provides such services using advanced technological equipment.Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.Level Descriptor :This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures.Knowledge, Skills, Abilities, and Competencies :Skill is required to operate various office equipment including computers.Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to review the work of others.Education and Experience :Special Requirements :Some positions may require that applicants be willing and able to fulfill all job-related travel.Some positions may require performing moderately heavy lifting.Additional Job DescriptionGreat Plains Correctional CenterThis is not a remote position.Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:Agency ContactPaid time offRemote work options
Additional Information
Job Posting Title Customer Service Representative III Agency 131 DEPARTMENT OF CORRECTIONS Supervisory Organization DOC GPCC Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular
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