Utility Services Representative (1478) Citywide - (U00053)

Benefits

Additional Information

Under general supervision, perform, responsible and specialized journey-level clerical duties in the Customer Service Bureau and Water Conservation, City Distribution, and Water Quality Divisions of the San Francisco Public Utilities Commission (SFPUC) to establish and maintain consumer Water, Wastewater, and Power services. Essential Duties and Responsibilities include: Receives and processes applications for service installations, including payments for cost of service, deposits for service installation and guarantee deposits; assigns, checks and reviews the work of utility field personnel to assure performance and compliance with orders issued. Prepares and maintains reports and documents relative to the establishment, maintenance, billing, collection, and reporting of utility services as well as land leases and permits. Discusses consumers ledger accounts with consumers, as necessary; Audits consumer meter records, billings as to service charges, water charges, minimum billing and total billing control to detect and correct discrepancies; maintains related records. Calculates resale customer accounts billing, including demand charges; consolidates billing and related procedures; prepares and maintains necessary records. Collects, compiles, and analyzes data required for a variety of billing needs and applications for rebates of various water or energy conservation programs and reports. Initiates field activities for service turn-ons and shut-offs, meter changes and installation changes for use by field service personnel and yard offices; determines and collects deposits and processes consumer payments using a specialized computer system, as required. Receives requests, complaints, and inquiries regarding opening, discontinuing, increasing or installing water or power services, reducing sewer service charge, billing inquiries for water, power, or sewer services. The 1478 Utility Services Representative will perform other related duties as assigned. Nature of Work: The nature of work may require the ability to lift objects weighing up to 45 pounds and to operate a 2-way radio to maintain communications with field personnel. Experience: One (1) year of clerical experience in a customer service, billing or collection department of a utility, bank, department store, Insurance Company or credit agency. Special Condition: Some positions may require additional qualifications such as special conditions that may differ from the standard minimum qualifications associated with this classification. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Verification: Applicants may be required to submit verification of qualifying education and/or experience at any point during the recruitment and selection process. For more information on how to verify your experience or education please click here . Note: Falsifying one's education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. What else should I know? Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Utility Services Representative Multiple Choice Examination: (Weight: 100%) Candidates who meet minimum qualifications will be invited via a separate link to register for a Multiple Choice Examination. The purpose of the Multiple Choice Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: ability to interpret applicable law, rules, and regulations and apply problem solving techniques to break down complicated problems to find a solution; ability to meet and work with the general public and City department officials in all situations with good judgment and professionalism; ability to create and file new files and records in accordance with office policies, knowledge of office and administrative procedures; ability to type, use computers with basic knowledge of Microsoft Excel, Outlook, and Word, knowledge of chat platforms; knowledge of and ability to interpret City and County regulations, rules and rates for the billing of water and sewer services to consumers; ability to clea

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