Claims Operations Manager

About the role

Lead and shape Flock's claims function, ensuring fast, fair resolutions for our fleet customers while building world-class claims processes with our insurer partner Admiral. WHAT WE THINK IS MOST EXCITING ABOUT THE ROLE: This is a unique opportunity to shape the claims function at a fast-growing insurtech. You'll have real ownership over building scalable claims processes, working directly with Admiral, and making a genuine difference to fleet operators when they need it most. A LITTLE MORE ON WHAT YOU'LL BE DOING: Own the end-to-end claims journey for Flock customers, ensuring rapid and fair resolution. Work closely with Admiral to develop, document, and continuously improve claims handling processes. Be the primary point of contact for escalated claims issues. Analyse claims data to identify trends and opportunities to reduce frequency and severity. Collaborate with product and tech teams to improve claims-related customer experiences. Build and maintain strong relationships with third-party suppliers including repairers, legal and TPAs. WHAT YOU'll BRING TO FLOCK: ESSENTIAL Proven experience in motor or commercial fleet claims handling. Strong knowledge of insurance claims processes and regulatory requirements. Excellent communication and stakeholder management. Experience working with insurance partners or underwriters. Ability to work at pace and resolve issues quickly under pressure. PREFERABLE Familiarity with telematics or connected vehicle data. CII qualification or working towards it. Experience building or redesigning claims processes from scratch. WHAT WE OFFER (in addition to a competitive salary) - 25 days of holiday (+ Bank Holidays) 🏖 - Workplace Pension 💰 - Private Medical Insurance 🏩 (including Optical 👓 & Mental Health 💆♀️ support options) - Various Salary Sacrifice Schemes - Workplace Nursery, Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families 💵 - Enhanced Parental Leave and Pay 🐣 - £1000 toward relevant professional qualifications 🎓 - £500 per annum towards learning and development 🌱 - 3 days paid leave for L&D purposes 🌻 At Flock, we typically follow a hybrid working model involving a minimum of 3 days per week spent in the office, which is based in Central London, a few minutes walk from Moorgate and Liverpool Street. ONE LAST THING.. Authenticity is important to us. We value the unique qualities and experiences you bring. So if you apply, just be your genuine self. It's who we want!