Associate Business Analyst

Requirements

• Education
• Bachelor's degree in a related field of study

Additional Information

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 305 Pay Range: $26.34 - $39.51 Job Description The Associate Business Analyst ensures internal systems and applications support schools and departments service models, business processes and operations. This Associate Business Analyst is responsible for developing and managing programs and processes that support faculty and student success, which includes evaluating internal processes, identifying opportunities for improvement, and implementing solutions. This position supports various activities related to identifying and implementing efficiencies, creating operational scale, and enhancing technology that supports business objectives. This position collaborates with cross-functional teams, faculty, staff, and leaders to produce program and process deliverables. Primary Responsibilities Conducts business process and workflow analyses. Develops business process descriptions, use cases, and scenarios. Compiles and delivers accurate data and reports to inform and educate leadership on program and process objectives and to support leadership decisions. Participates in the development of programs, processes, and systems that support department, program objectives, and enhance student success. Researches and responds to students, faculty, and staff comments, concerns, and questions regarding programs and processes. Monitors and manages program systems and processes, identifies opportunities for improvement, and develops creative solutions to resolve process and data issues and drive continuous improvement. Organizes and monitors projects through completion and guides others on the team in collaborative efforts. Evaluates information gathered from multiple sources, reconciles any inconsistencies, identifies and resolves underlying data issues. Collaborates with internal customers and project teams to identify user needs and develops program and process requirements. Performs quality audits on data used in programs, processes, reports, and dashboards and resolves any data issues. Facilitate cross-functional coordination and collaboration within and outside the department. Performs other job-related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Knowledge, Skills, and Abilities Solid technical, analytical, and problem-solving skills. Passionate about driving performance improvements. Experienced in reading and developing process flows and value stream maps. Process orientated with a capability to take the operations to a continuous improvement journey Understanding WGU's competency-based education model. Strong organizational skills with a high attention to detail. Ability to build consensus and motivate others. Ability to manage and report data on several projects/initiatives at once. Excellent oral and written communication skills. Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors Understands projects and initiatives within the department Creative mindset for recommending new initiatives. Ability to create and track data related to project impact. Ability to plan and meet schedules. Work equally well in self-managed and team-based projects. Creative, good-natured, and passionate about data and its support/guidance for the WGU mission. Proficient in Microsoft Office 2016 or Office 365. Ability to learn new applications and/or platforms as needed.