Regional Manager, BC

About the role

We are looking for a Regional Manager to lead and support a portfolio of dental clinics in the British Columbia region in Canad a . Reporting to the Senior Director, Operations, this individual will provide hands-on leadership, coaching, and strategic direction to Clinic Managers and Office Managers. As a key operational leader, you will drive performance in patient experience, financial results, operational excellence, and team engagement to ensure exceptional care delivery while supporting sustainable growth. This is a remote position aligned to our Toronto Support Centre, with regular travel required within the region.

Requirements

• A strong leader who coaches and develops high-performing Clinic Managers
• A business-minded operator with strong financial acumen and P&L understanding
• A relationship builder who earns credibility with partners and clinic teams
• Comfortable leading change and operating in a fast-growing, complex environment
• Results-oriented, with a disciplined approach to operational execution
• What You Do
• Clinic Leadership and Team Development
• Lead, coach, and develop a team of Clinic Managers and Office Managers
• Set clear performance expectations aligned to objectives and key results (OKRs)
• Build leadership capability and succession strength across the region
• Foster a culture of accountability and collaboration by bringing "Brilliant Together" to life across clinics and the Support Centre
• Identify and develop leadership potential within clinic teams
• Patient Experience and Quality of Care
• Promote a patient-centered culture that delivers consistent, high-quality care
• Partner with Lead Dentists and clinical leaders to support clinical excellence initiatives
• Ensure efficient appointment planning, coordination, and flow to deliver exceptional experiences
• Take ownership of escalated patient concerns and support resolution as needed
• Ensure ongoing compliance with regulatory requirements and provincial standards
• Complete annual facility condition reports in partnership with cross-functional teams
• Operational Planning and Execution
• Partner with Clinic Managers and Lead Dentists to develop annual goals and execution plans
• Analyze key performance indicators to identify revenue growth and operational improvement opportunities
• Drive performance in patient engagement, hygiene production, pricing strategy, and workforce management
• Implement Support Centre programs, policies, and operational standards
• Act as a change agent by helping clinics navigate growth and transformation
• Conduct regular clinic visits to reinforce operating standards and identify improvement opportunities
• Support the seamless integration of new clinics in partnership with integration and training teams
• Financial Performance
• Own regional financial performance (P&L)
• Coach Clinic Managers on revenue forecasting, budgeting, and workforce optimization
• Review and strengthen workforce management, payroll approvals, and cost discipline
• Participate in monthly, quarterly, and annual business reviews
• Administrative Partnership
• Ensure Clinic Managers effectively oversee day-to-day administrative functions
• Strengthen collaboration between clinics and Support Centre teams
• Promote accountability for payroll, scheduling, reporting, banking operations, and accounts receivable
• What You Bring
• Proven experience in multi-site management, preferably in dental or healthcare
• Bachelor's degree in Business Administration , Health Services Management, Dental Administration, or a related field is considered an asset
• Strong leadership, coaching, and mentoring capabilities
• Strong financial acumen, including budgeting, forecasting, and KPI analysis
• Excellent communication and cross-functional collaboration skills
• Knowledge of dental industry regulatory and compliance standards
• Agile leadership style with strong prioritization and execution skills
• Valid driver's license and ability to travel frequently within the region
• What You Get and Give

Benefits

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