Officer, Guest Service

About the role

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description You will: - Assist residents with check-in and check-out procedures - Ensure all residents are attended to at the Front Desk - Issue apartment access key cards - Attend to and anticipate all residents' queries and needs - Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements - Manage residents' accounts, information and apartment availability in the system - Perform simple bookkeeping - Make and confirm reservations - Assist with the onboarding process for new employees - Respond to all queries through walk-ins, emails and calls and assist with requests - Handle and record resident feedback and complaints, referring them to supervisors and managers - Receive and convey messages to residents promptly - Handle the safekeeping of cash and residents' valuables and belongings - Perform related tasks as assigned Job Requirements You have: - 1-2 years of relevant work experience preferably in the hospitality industry - Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply - Service-oriented - Passion in learning a variety of tasks, including handling paperwork - Willingness to perform shifts

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