Customer Engagement Manager - Lead Management & Growth

About the role

We are looking for a strategic and results-driven Customer Engagement Manager with a strong focus on lead generation, prospect management and growth. In this role, you will work at the intersection of customer journeys, data-driven engagement, and sales execution - turning insight into actions that drive measurable impact. You will play a key part in shaping personalized customer journeys while ensuring a steady and conversion-ready flow of leads to our telemarketing teams. In this role you will Translate business and customer insights into actionable customer engagement activities with measurable results. Own and drive lead generation strategies, primarily through digital channels, securing a consistent flow of high-quality prospects to support our sales targets and growth ambitions. Monitor and analyze performance across the full funnel - from lead to sale - identifying optimization opportunities and driving continuous improvement. Collaborate closely with proactive sales operations to understand performance drivers and conversion barriers and translate insights into action. Lead and facilitate discussion with local cross-BU management team and key stakeholders (e.g., Sales Management in Customer Centers & Sales) on lead generation, prioritization and result follow-up. Drive data-informed decision-making by actively contributing to growth discussions and business prioritization. Define and communicate data and tracking requirements to IT and other stakeholders. Build internal networks by fostering strong cross-functional collaboration across teams, markets and competences. Identify new growth opportunities by staying on top of market trends and continuously exploring new lead sources and growth opportunities. Digital Sales & Customer Experience is a Nordic unit responsible for meeting increasing digital demands from our customers with an agile mindset and working methods. We are responsible for building and developing our digital offerings to create excellent customer experiences that increase sales and improve retention, and customer satisfaction. The unit brings together digital sales and services, customer analytics, customer engagement, API product management, and UX and Service design under one roof. You will be part of the Customer Engagement Chapter, while you will work primarily in an agile cross-functional Squad in a Nordic context, also leading or participating in key strategic initiatives across units. Additional facts and the recruitment process Application deadline: Screening and interviewing will start immediately; application deadline is 15th of June, 2026. To apply for the position: Please attach your CV Work location: Stockholm or Gothenburg Travelling: Travel to other offices is expected a few times per year S