Will be leading the Solution Implementation as a Subject Matter Expert (SME), handling engagements from Business Process workshop (BPW) through transition to customer care
Will develop a thorough understanding of the application's user interface, both from functional and business process standpoint, in order to train airline users and also help in solution adoption into airline's business processes.
Will attend onsite customer meetings as a Subject Matter Expert (SME) and drive Business Process workshop (BPW) meetings and understand customer's business processes.
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations.
Will perform data analytics, derive business insights, understand data models and identify automation opportunities.
Will lead the data gathering process prior to solution implementation phase.
Will perform data validation checks in the context of product solutions at all stages of implementation and delivery.
Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance products
Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers. Will help Customer care team in resolving maintenance SRs
Demonstrates effective teamwork skills.
Demonstrates ability to work under pressure and handling complexity
Operates under general direction with minimal oversight
Ensures that approved methods, processes, and tools are consistently used.
Shall mentor/train new business analysts on the solution and processes.
Preferred Experience / Skills:
5+ years experience working in Pricing or Revenue Management areas or similar experience
Airline domain knowledge and skills are preferred
Bachelor's degree or equivalent technical experience strongly preferred
Proven analytical skills
Exposure to data analytics and automation; interest in AI/ML is an added advantage. Good understanding of database concepts and working knowledge of R/SQL is an advantage.
Experience of working with Fares, Pricing or Revenue management products
Must be organized, be able to multi-task and work in all areas as needed
Prior experience/knowledge of working on similar products or airlines is an advantage.
Proficient English written and oral communication skills. Command of a second language is an advantage
Identify problems and be able to determine when appropriate escalation is required
Must be willing to travel customer onsite 20-30% of the time or as per business needs
Preferred Technical Skills
Microsoft Tools: Microsoft Word, Excel, PowerPoint
Tools (good to have): SQL Developer, MongoDB, Studio 3T, R
Programming languages and other tools (good to have): R, Python, Tableau
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1
Benefits
Paid time off
Additional Information
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Job details:
Senior Delivery Engineers are members of a techno-functional team specialized in implementing and delivering Airline Commercial Products in Pricing, Revenue Management and other optimization solutions for various customers. They will also be the Subject Matter Expert on these solutions, and will be involved in training airline analysts on the tools.
Sabre · Bengaluru, India