Medical Assistant Training Coach

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. UPMC, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across Pennsylvania and West Virginia. At UPMC-GoHealth Urgent Care , we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! The Training Coach - MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach - MA uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach - MA will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. Job Requirements Education: Graduate of a Medical Assistant Program preferred 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred High school diploma or equivalent required Work Experience: Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred Training or related experience required Experience using Electronic Health Record (EHR) Urgent care experience preferred. Required Licenses/Certifications Basic Life Support (BLS), obtained through the American Red Cross (ARC) or American Heart Association (AHA), required at the time of hire. One of the following certifications is required at time of hire: CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health) NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA - Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) Graduate of an Accredited School of Nursing or LPN or RN EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) CNA - Certified Nursing Assistant Essential Functions Teach and evaluate team members' technical skill competencies using pre-approved methods and procedures. Conduct orientation to the center, department and/or organization to cover predetermined learning items. Teach and train team members to bring them up to predetermined levels of competency for the specific job. Hosts Learning Coach Workshop, as needed. Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation. Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company's learning standards required . Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc .... Provide in-center coaching to new team members on all assigned areas of the core competencies. Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies. Ensure accountability of team members' competence validation. Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program. Meets with the Training Specialist regularly to support market operation training needs related to the team members' learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs. Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via d

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