Education & Licensing: Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience : Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.
Skills & Knowledge
Thorough knowledge of General Liability claims management practices and operational leadership principles
Strong operational leadership and organizational management skills
Excellent oral and written communication, including presentation skills
Strong analytical, organizational, and problem-solving skills
Excellent interpersonal, facilitation, and negotiation skills
Strong understanding of operational analytics and performance management
Ability to interpret operational and financial data and communicate actionable insights
Ability to lead cross-functional teams and drive organizational alignment
Strong client partnership and strategic collaboration skills
PC literate, including Microsoft Office products and reporting platforms
Ability to manage multiple priorities in a fast-paced, client-driven environment
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a co
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule
Additional Information
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Director of Operations Strategy (General Liability)
PRIMARY PURPOSE : To provide strategic leadership and oversight for the Target General Liability program by aligning operational execution, client service delivery, analytics, and program initiatives to support high-quality claim outcomes, operational excellence, and long-term client partnership success.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Provides strategic leadership and oversight for a Large National Client program across both operational execution and client service delivery
Directly oversees the GL Non-Litigation Claims Manager and GL Litigation Supervisor to ensure alignment across litigated and non-litigated operations
Leads operational performance management activities including claim quality, inventory management, cycle time, litigation trends, and financial outcomes
Oversees client stewardship, operational reporting, analytics, and presentation of program performance and strategic initiatives
Partners with client stakeholders and internal operational leadership to develop, implement, and monitor program improvement initiatives
Translates operational and financial data into actionable insights and strategic recommendations to improve claim outcomes and operational effectiveness
Serves as the primary coordination point between operations, analytics, client stakeholders, and executive leadership to ensure consistent execution of program objectives
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
SUPERVISORY RESPONSIBILITIES
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
Provides cross-functional leadership and operational coordination across GL operational and support teams.
Sedgwick · Telecommuter, MN