Through groundbreaking technology and a commitment to stellar experiences for drivers an
Requirements
2+ years' experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industry
Associate degree or high school diploma and two (2) years of equivalent experience
Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks
Strong Excel and data entry skills, and the ability to learn new platforms (such as IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
Ability to work independently and collaboratively within a team environment
Excellent problem-solving skills
Must hold a valid driver's license
Highly organized with exceptional follow-through abilities
Drug Testing
Benefits
Job DescriptionCox Fleet keeps your fleet moving.Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.Duties & Responsibilities:Managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.Timely and accurate documentation and notation in all systems regarding each customer contactProviding excellent customer service for all internal and external customer calls.Be professional and establish positive customer rapport, encouraging repeat businessObtain customers approval for all repairs and services to be performedCoordinating towing of customer units when necessaryScheduling repairs and maintenance with resources as a first priorityScheduling outside vendors only when technicians are not available, which will only occur when the customer unit is in a location that is not serviced by or the does not have availability to provide timely service to the customerContinuously develop and improve company capabilities in the area of Dispatching and Service SchedulingAdditional duties and special projects as assignedRemote work optionsFlexible scheduleParental leave
Additional Information
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Fleet Operations Support Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Cox Automotive · Houston, TX