WW SA Leader, Agentic Workspaces, Applied AI Solutions, SA Team

Requirements

• establish and maintain the technical bar** for the team through architecture reviews, design standards, and engagement quality frameworks that ensure consistent, world-class customer outcomes.

Additional Information

Are you passionate about the future of intelligent desktops and autonomous workplace technology? Do you want to lead a team that is defining how enterprises deploy, manage, and transform end-user computing through agentic AI? Amazon Web Services (AWS) is looking for a Senior Manager of Solutions Architecture to lead our Worldwide Agentic Workspaces Solutions Architecture team within Applied AI Solutions (AAIS). In this role, you will lead a globally distributed team of Specialist Solutions Architects who serve as the primary technical advisors to enterprise customers adopting Amazon WorkSpaces, WorkSpaces Thin Client, and our emerging portfolio of agentic desktop and automation solutions. You will own the technical strategy, customer engagement model, and field enablement for the Agentic Workspaces SA practice, partnering closely with the Service Team, GTM/Business Development, and Product leadership to drive adoption at scale. The Agentic Workspaces business is substantial and growing rapidly. You will define how Solutions Architects engage customers across desktop-as-a-service, intelligent workspace automation, and AI-powered end-user computing. Your team will build the technical bar for customer engagements, develop reference architectures, and pioneer new solutions at the intersection of end-user computing and agentic AI. This is a role for a technical leader who can operate at the intersection of deep infrastructure expertise and emerging AI capabilities, someone who has led end-user computing or desktop virtualization programs at scale and is now ready to shape the next generation of intelligent, autonomous workspace solutions. Key job responsibilities - Lead and develop a high-performing team** of Specialist Solutions Architects focused on Agentic Workspaces and end-user computing, providing technical mentorship, career development, and performance management across multiple geographies. - Own the worldwide SA strategy** for Agentic Workspaces, defining engagement models, technical readiness programs, and customer success frameworks that scale globally across AMER, EMEA, and APJ. - Serve as the senior technical advisor** to enterprise customers evaluating and deploying Amazon WorkSpaces, WorkSpaces Thin Client, and agentic desktop solutions, engaging directly with CIOs, CTOs, and VP-level technical decision-makers. - Drive customer adoption and competitive defense** by developing differentiated architectures, proof-of-concept engagements, and migration strategies that position AWS favorably against Citrix, VMware Horizon, Microsoft AVD/W365, and emerging AI-native workspace providers. - Pioneer agentic workspace solutions** by partnering with the Service Team and Product to define how autonomous AI agents integrate with desktop environments, enabling intelligent automation, self-healing workspaces, and AI-assisted end-user experiences. - Build and scale field enablement programs** including training, certification, solution assets, and reusable architectures that multiply SA expertise across the broader AWS field organization and partner ecosystem. - Influence product roadmap** by synthesizing customer feedback, competitive intelligence, and field insights into actionable recommendations for Service Team leadership, ensuring the product evolves to meet enterprise requirements. - Establish and maintain the technical bar** for the team through architecture reviews, design standards, and engagement quality frameworks that ensure consistent, world-class customer outcomes. - Partner cross-functionally** with GTM/Business Development, Partner SA, Professional Services, and Account teams to drive pipeline creation, accelerate deal velocity, and expand the Agentic Workspaces footprint across strategic accounts. - Represent AWS externally** as a thought leader through customer executive briefings, re:Invent sessions, blog posts, and industry engagements that establish AWS as the leader in intelligent end-user computing. A day in the life Your morning might start with a strategic architecture review for a Fortune 500 financial services customer migrating 50,000 desktops from a legacy solution to Amazon WorkSpaces with AI-powered automation. Mid-morning, you coach one of your Solutions Architects through a complex proof-of-concept involving agentic desktop assistants that autonomously resolve IT tickets and optimize workspace performance. Over lunch, you review the team's competitive win/loss analysis and refine your displacement playbook. In the afternoon, you join a product roadmap review with the WorkSpaces Service Team, advocating for features your largest customers need. You then prepare your team's contribution to the upcoming re:Invent session on the future of intelligent desktops. Before wrapping up, you hold a 1:1 with a team member in EMEA, discussing their path to Principal SA and reviewing their approach to a multi-region deployment architecture for a global manufacturing cus

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