Product Analyst

About the role

We're looking for the first ever Product Analyst to sit at the center of how our business understands itself and improves over time. This role is on our Product team and works closely with Product, Analytics, Client Success, Finance, and Operations. You'll own the reporting and analysis that helps us track performance across our IDR (Independent Dispute Resolution) operations - win rates, collections, cash flow, and the operational drivers behind them. You'll build dashboards, investigate trends, and help teams understand not just what's happening, but why, and what to do about it. We're not looking for someone who generates reports and moves on. We want someone with a genuine business storytelling instinct - who thinks about what a client or vendor would care about given a specific problem, chooses the right things to investigate, and connects systems thinking to the numbers. The best work in this role closes the loop: here's what the data shows, here's what it means, here's what we should do. This is an early and high-leverage seat on a team that's building its product analytics foundation. The work you do will directly shape how leadership makes decisions and how our operations scale.