Customer Service Advisor

Responsibilities

• As a Customer Service Advisor, you'll be responsible for managing the daily intake of vehicles for servicing and ensuring a high standard of customer service.
• Responsible for daily intake of cars for servicing.
• Always ensure and uphold service image.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.
• Who We're Looking For
• Minimum 3-4 years of relevant experience, preferably in customer service or the automobile industry.
• NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred)
• Valid Class 3 driving licence

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Company Intel

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