Manage a caseload of assisted or applicant households
Initial voucher application screening
Determination and verification of eligibility
Client briefings (internal and external meetings)
Prepare and send appropriate correspondence, track responses
Document case files and electronic records, file preparation
Rent calculations
Review of yearly recertification's of household composition and income/asset information
Demonstrate ability to manage multiple cases while prioritizing cases for processing
Attend mandatory trainings
Preferred skills
Excellent Communication Skills (both orally and in writing)
Strong Customer Service Focus
Computer Proficiency
Bilingual a Plus
Rental Subsidy experience a Plus
COMMUNITY ASSOCIATE - 56057
Qualification Requirements
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.
Benefits
Health insuranceVision insurance
Additional Information
About the Agency:
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
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Your Team:
The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.
The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP) and HOME Tenant-Based Rental Assistance (HOME TBRA).
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