Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
Location: This position is full-time (40-hours/week) Monday-Friday from 7:30am-4:00pm in a typical office environment. This role is located on-site at 17 Technology Cir, Columbia, SC 29203. After successfully completing training, this position may transition to a hybrid work schedule based on performance and business needs.
Responsibilities
Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
Initiates verification of incoming inquiries and performs other research as needed to resolve inquiries. Coordinates with other departments to resolve inquiries. Researches, responds to, and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on inquiries until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
Assist with indexing the incoming work and make sure it gets to the proper work flow.
To Qualify for This Position, You'll Need the Following:
Required Education: High School Diploma or equivalent
Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
Required Skills and Abilities:
Excellent verbal and written communication skills.
Proficient spelling, punctuation, and grammar.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Good judgment.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
Required Software and Tools:
Basic computer operating skills.
Standard office equipment.
We Prefer That You Have the Following:
Preferred Work Experience : 3 years-of customer service or call center experience.
Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
If you need special assistance
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time off
Ourhrconnect · Columbia, SC