Lead Product Manager - Growth & Customer Experience (Embedded Lending)

External

Lendingclub · San Francisco, CA

Full-timeRemoteToday

ComplianceCRMSnowflakeSQL

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About the role

At LendingClub, we put our customers at the center of everything we do. Our Embedded Lending team builds financing experiences that are seamlessly integrated at the point of sale, helping merchants grow while giving customers access to affordable, transparent credit. We're reinventing origination, risk, and merchant tooling with a focus on growth, customer experience, and operational excellence. We're looking for a Lead Product Manager who thrives at the intersection of data, UX, and platform thinking, and who is motivated by improving funnel performance for both merchants and borrowers. This role is highly cross-functional and fast-moving, with ownership across strategy, execution, and iteration.

Responsibilities

Drive Growth Through Funnel Optimization

Own and optimize the end-to-end origination funnel across web, mobile, and API experiences

Identify friction using quantitative data, experimentation, and qualitative insights, then test and ship improvements quickly

Improve conversion, approval rates, and time-to-decision while maintaining compliance and strong credit quality

Champion Customer Experience

Map borrower and merchant journeys to uncover usability gaps and unmet needs

Define intuitive, confidence-building user flows with a strong attention to UX quality

Advocate for simplicity by removing unnecessary steps, complexity, and operational friction

B uild and Execute an ROI-Driven Roadmap

Prioritize initiatives using clear success metrics, quantified impact, and business alignment

Lead cross-functional execution from discovery through launch and ongoing optimization

Partner closely with engineering to deliver reliable, observable, and scalable platforms for merchant partners

Use Data to Inform Decisions

Ensure strong funnel instrumentation, clean eventing , and actionable dashboards

Self-serve insights using SQL and analytics tools to validate hypotheses

Run A/B tests and progressive rollouts as a core part of the product development lifecycle

Evolve Credit, Fraud, and Verification Experiences

Partner with Risk, Data Science, and Compliance to improve identity, fraud, and underwriting flows

Ship decisioning enhancements that reduce losses without introducing unnecessary friction for good customers

Improve Merchant Experience and Tooling

Enhance merchant onboarding, reporting, CRM workflows, and internal tools to increase activation and efficiency

Lead transitions from legacy systems to modern platforms

Shape a high-quality developer experience for partners integrating with LendingClub APIs

About You

8+ years of product management experience, ideally in fintech, lending, payments, or consumer-facing platforms

Bachelor's degree in a related field; or equivalent practical experience

Growth-minded and highly analytical, with deep experience in funnel optimization, experimentation, and hypothesis-driven development

Strong customer empathy and discovery skills, with an instinct for simple, intuitive, and high-quality user experiences

Comfortable using data to inform decisions, including hands-on experience with SQL and analytics tools such as Heap or Snowflake

Experienced partnering cross-functionally with engineering, design, risk, data science, compliance, operations, and go-to-market teams

Able to balance growth, customer experience, and regulatory requirements in a complex environment

Familiar with origination flows, KYC/KYB, fraud, underwriting, and partner integrations

Track record of leveraging AI tools to elevate product thinking, analysis, and execution quality

Bonus: experience with merchant-led sales models or the home improvement ecosystem

Work Location

San Francisco

Time Zone Requirements

Primarily PT

While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Require

Lead Product Manager - Growth & Customer Experience (Embedded Lending)

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