Chief Information Officer - Information Technology Services - Sfpuc (0943)

Benefits

Additional Information

Reporting to the Chief Administrative Officer (CAO), the Chief Information Officer (CIO) is the highest Information Technology (IT) leadership role at the SFPUC and partners with the organization's leadership team at every level. The CIO is responsible for developing and executing an IT strategy tied to the SFPUC's business objectives and ensuring the secure and efficient operation of network infrastructure, enterprise applications, operational technology, communication systems, project management, and the cybersecurity environment. The CIO is also responsible for all SFPUC technology procurement, contracts and budgets. Through effective IT governance, and in partnership with the CAO, the CIO will dynamically balance the range of technology needs across the SFPUC's utility enterprises and central support divisions-Water, Wastewater, and Power operations, Business Services, Engineering and Construction, and Administrative Services. Current priorities include improvements to Human Capital Management, Operational Technology, Customer Service and Billing, Legacy System replacement, Contract Compliance, Artificial Intelligence, Professionalized IT Project Management, and Cybersecurity. Partnering with executive leadership, the CIO will have the opportunity to impact not only these areas but to help refine and set additional priorities for shaping the organization long term. This role is a prime leadership opportunity for the right candidate. The 100+ member IT professional team has stability, deep subject matter expertise and a desire for innovation, process improvement, employee professional growth and development. The current IT leadership team has in-depth knowledge of each of their respective areas, is customer service focused, embraces employee engagement and works collaboratively to ensure IT provides consistent service to customers. The selected CIO needs to foster next level growth that does not disrupt the stable service delivery model that has been created. Essential duties and responsibilities include: IT Strategy - Leads development of SFPUC's IT strategic plan and roadmap; oversees integration with SFPUC's strategic planning process and associated business strategies and plans; serves on SFPUC and City planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics. IT Infrastructure - Monitors changes and advancements in IT technology relevant to utility operations; introduces new technologies and platforms; provides strategic direction on new solutions and innovation; advises what emerging informational and operational technologies should be assimilated, integrated, and introduced to respond to the needs of SFPUC's digital business strategy; develops data governance policies for the overall organization; administers and enforces the SFPUC's IT policies and procedures; establishes a disciplined and coordinated approach to all data and analytics activities. IT User Support - Provides direction and oversight for the design, development, operation, and support of IT systems and programs that fulfill the needs of the business, including enterprise architecture management, application management, security and risk management, infrastructure and utility operations support management; delivers training for technology and platforms to enhance the experience of internal and external customers; designs and implements the IT operating model, organizational structure, and governance process; uses influence and negotiation skills to create synergies across the organization to enable cost-effective and innovative shared solutions to achieve business goals; ensures IT's contributions are proactively delivered with reliability, sustainability, cost-effectiveness; and agility based on changing business objectives, goals and strategies; establishes and maintains operating and development standards and service level agreements under which IT will function and provide service. Digital Business - Participates and partners with the SFPUC's leadership team to drive culture change in support of digital business transformation; collaborates with SFPUC leadership and business partners to define and execute SFPUC's digital business strategy; participates in and contributes to the assessment of external digital opportunities for and threats to utilities; drives internal technology capabilities to achieve desired competitive positioning. Cybersecurity - Leads, maintains and continues to improve SFPUC's cybersecurity program, in partnership with the Chief Information Security Officer (CISO), to ensure the protection of digital data and information systems through frequent and comprehensive reviews and upgrades; develops and coordinates programs and procedures to ensure overall security, confidentiality, integrity, and accessibility of data and network software; manages risks through the effective design, delivery and management of IT capabilities. Par