Finance Manager, Amazon Customer Service Finance

Requirements

• 5+ years of tax, finance or a related analytical field experience
• Bachelor's degree in finance, accounting or related field
• 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience
• 5+ years of dissecting financial data and identifying patterns that support business strategy experience
• Experience in a fast paced, dynamic organization
• Experience managing competing priorities across a wide range of stakeholders
• Experience working cross functionally across several teams
• Knowledge of and proficiency in Excel and SQL
• Strong interpersonal skills including written and oral communication skills
• Ability to dive deep into details, define and communicate key metrics to senior leaders
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually

Additional Information

Amazon seeks a highly effective Finance Manager to join the Amazon Customer Service Financial Planning & Analysis (FP&A) team to play a key role in business support. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon. Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience. As a member of this team, you will leverage analytical, technical, and communication skills to drive worldwide projects, engineer ad-hoc financial analyses, support business planning, and implement ideas for process improvement. The ideal candidate will have a growth mindset, be comfortable with healthy respectful debate, and be skilled at earning trust across both finance and business teams. Key job responsibilities - Own monthly close, forecasting, and planning deliverables, including variance analysis, financial modeling, and ad-hoc deep dives that explain what's driving the business - Partner with business and ops leaders to surface the financial story behind operational metrics, and translate that into actionable insights and recommendations - Influence senior leadership decisions through clear written narratives, structured analysis, and lead financial review meetings - Strengthen financial controls and governance by identifying gaps in spending policy, headcount classification, or cost allocation, and partnering with stakeholders to implement scalable fixes - Drive process improvement and automation across reporting, reconciliation, and data pipelines, partnering with data and technology teams to ensure timely, accurate inputs - Build scalable tools and solutions that grow throughput on your team and across stakeholder groups

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