Additional Information
Hours:
35 hour per week
Closing Date:
Sat, 13 Jun 2026
Principal Engineer - Dynamics, Power Platform, Workflow & Colleague Experience Engineering at Scale
The Customer Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague‑facing tools that enable thousands of interactions every day. As a Principal Engineer for CEP, you will set the engineering tenets, patterns and paved roads that enable these systems to operate with high performance, high reliability and high trust, ensuring colleagues can serve members with clarity, confidence and speed.
Your remit spans society‑wide technical direction, Value-Flow-Quality delivery physics, and engineering bar‑raising across the squads building on Dynamics 365, Power Apps, Power Automate and the CRM/engagement ecosystem. You define and embed cross‑cutting standards such as API/event contracts, workflow architecture, observability, resilience patterns, and dependency baselines, and drive adoption of the Golden Path: policy‑as‑code CI/CD, progressive delivery, automated rollback/forward‑fix, data‑ready environments, and secure‑by‑design guardrails. Your work ensures CEP delivers fast, safe, frequent improvements, enabling better service, reduced manual effort, richer insight and more personal, human interactions for members and colleagues alike. You'll lead and manage engineers across CEP squads , developing people, stewarding performance and growth, and ensuring teams thrive as you scale paved roads and delivery standards with the Platform Owner..
Who Are We?
Not just another building society. Not just another job.
We're the fourth largest building society in the UK , and proudly mutual, owned by our members, not shareholders. That means every decision we make is about doing the right thing for our customers and colleagues.
Our people say Skipton is a great place to work, and now it's officially recognised as the happiest place to live in Great Britain. Whatever your background or ambitions, we'll help you grow, thrive, and shape a better future.
Why This Role Matters
The Customer Engagement Platform (CEP) is the system that powers how Skipton understands, supports and communicates with its members, and how colleagues across the Society deliver service that feels personal, connected and human. CEP enables the CRM, workflow, case management, marketing automation and low‑code applications that shape thousands of interactions every day. As these journeys scale in complexity and ambition, Skipton needs an engineering system capable of delivering fast, safe, frequent change while ensuring the platform remains resilient, compliant and deeply reliable. That is where the Principal Engineer becomes indispensable.
This role matters because the quality of Skipton's member and colleague experience depends directly on engineering physics such as low lead time, high deployment frequency, low change‑failure rate and rapid recovery. You own these physics for CEP. You design the tenets, paved roads and guardrails that allow teams building on Dynamics 365, Power Platform and workflow automation to move with speed and confidence. Through Golden Path pipelines, policy‑as‑code, release‑linked observability, on‑demand environments and shift‑left quality, you turn high‑performance delivery into a normal, repeatable capability that compounds over time. This empowers colleagues, reduces manual effort, improves case completion, and ensures every member receives a more seamless, informed and human experience
And you'll do this by leading engineers , growing skills, aligning practices across CRM and low‑code squads, and building a trusted environment where teams ship small, safe, frequent improvements confidently.
Skipton · Skipton, UK