Strategic Partnership Manager

About the role

The Strategic Partnership Manager oversees key strategic client relationships to ensure customer satisfaction with Altasciences services. The Strategic Partnership Manager coordinates client needs across Altasciences sites and service lines fostering partnerships tailored to optimize and enhance strategic partnering. They facilitate internal and external information sharing, act as a point of escalation, maintain oversight of customer portfolios and collaborate with Business Development and the Executive Leadership team on Customer strategy. They are responsible for identification and tracking of informative KPI's, identification and implementation of process improvement initiatives to effectively help partners achieve drug development objectives. What You'll Do Here Cross service portfolio oversight and tracking. Partners with BD and executive leadership on client strategy by optimizing customer intelligence through relationship management. Facilitates muti-site connectivity to optimize work schedules and resources. Uses autonomy and strong interpersonal skills to liaise between departmental teams and the Sponsor to ensure Sponsor requirements, scope and milestones are understood and met. Acts as centralized point of escalation for internal and external stakeholders with responsibility to ensure the executive leadership team are informed of issues and partnership status. Develops and maintains appropriate tools, such as customized timelines and workflows, shared portfolio trackers and dashboards in collaboration with Program and Project Managers. Coordinates, prepares for and facilitates joint operational committee - Governance meetings and helps coordinate and participates in executive business review meetings, as appropriate. Serves as an advocate for both the Sponsor and Altasciences, proactively engaging in issue resolution and leveraging influence to standardize and align processes across teams and sites that optimize workflows for both parties. Is aware of and communicates client expectations and requirements across business divisions, as applicable. Supports internal and external engagement in the company-wide commitment to Tell Us OnceTM through reinforcement of and adherence to the Ask Albert policy. Leads/Contributes to appropriate team meeting agendas, presentations, and discussions. Consolidates monthly metrics and status updates on key Sponsors. Collaborates with Quality Assurance to ensure compliance is maintained and audit requests or findings are adequately addressed. Assists in providing content for RFPs. Participate in client visits, or host clients, as required. Aids Business Development in promoting Altasciences' services; creates content, participates, and presents at Bid Defense and Capabilities Presentations. Supports identification of Sponsors requiring partnership or program support. Support the expansion of additional services needed to support strategic clients through garnered customer intelligence. Attends appropriate conferences to meet with current Sponsor or identify potential Sponsors. What You'll Need to Succeed Master's degree or Ph. D. in Sciences. Equivalent fields and / or equivalent experience could be considered. Minimum of 15 years of Clinical or Nonclinical research experience required including at least 10 years in Project Management Professional attitude and strong interpersonal skills. Ability to work well with a multi-disciplinary team of professionals. Client-focused approach. Solution-focus and ability to creatively solve problems and resolve issues. Ability to take initiative and use sound judgement. Ability to acquire and apply knowledge quickly. Flexible attitude with an ability to effectively prioritize. Understanding of early-stage drug development process and applicable regulatory guidelines. Knowledge of regulatory guidelines for preclinical and clinical studies as well as GCP and GLP procedures. Business acumen. Excellent communication skills in French and English (written and oral) Proficiency in Smartsheet Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its fr