Additional Information
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
Join us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As a Health Coach for the decision makers at Twin's partner companies, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health, while also supporting the success and growth of Twin with our established and potential partners. This job is a great fit for you if you naturally help people take on difficult things in their lives, recognize that it is hard to change habits, and are skilled in behavioral tools that help activate people to make positive changes; you are quick to adopt new apps, use data to make decisions and enjoy integrating the latest medical science and technology in your coaching practices; and you would thrive on working with a talented care team, including leaning on nurses, nurse practitioners, and physicians assistants along with the Twin Health app to direct your guidance to our members.
As a Twin Health Coach, you will be the most frequent contact with a variety of our members and so play an essential role in transforming their lives.
VIP Coach Goals
To support the VIP to improve their overall metabolic health. Often they do not have a chronic condition, but it never fails, Twin helps them to discover better health.
To understand not only the program they are assigned to, but all programs Twin offers
To answer any and all questions about the programs and to share feedback to SLT and appropriate teams, and communicate back to the VIP what actions will be taken - what they can expect for the future state of the app.
To create the BEST experience to support our partnerships or "friends & family" (ie. board members)
Business Hours
Standard core hours will reflect core business hours, as set at start date
Member visits may be scheduled anytime within your working hours based on VIP member / schedule needs, without set blocks of time.
Requires some flexibility to core hours with additional availability needed between the company business hours of 7:00 AM CST - 7:00 PM CST weekdays for urgent escalations
Flexible chat cadence
Less 'structured' visit schedule
May need to meet with members when they are available to meet
Sometimes scheduled on the same day
Weekend support for urgent escalations
Twinhealth · Remote