Merchant Integration Specialist

About the role

The TechCare team sits within eCommerce (Everyday Business Banking) and is the frontline technical capability supporting our merchants. As a Merchant Integration Specialist, you'll act as a trusted advisor to merchants and their development teams - guiding them through integration, migration and go-live. This is a unique blend of technical consulting, pre-sales and payments expertise where you'll bridge business requirements and technical execution to deliver seamless outcomes.

Responsibilities

• Lead end-to-end merchant integrations and migrations onto Connected Payments
• Act as the technical SME across APIs, payment flows and platform configuration
• Partner with merchant developers and stakeholders to design optimal solutions
• Support pre-sales and solutioning during merchant acquisition and onboarding
• Guide merchants through testing, certification and go-live
• Troubleshoot complex integration issues (APIs, tokenisation, 3DS, webhooks)
• Improve processes and documentation to scale onboarding and reduce time-to-live
• Collaborate with Product, Engineering and Support teams to enhance the platform
• Coach and mentor junior team members, sharing knowledge to uplift the broader TechCare's capability

Requirements

• Essential Experience
• Customer-facing technical experience in payments, eCommerce or fintech
• Proven integration experience (payment gateways, orchestration or platforms)
• Strong understanding of the payments ecosystem (acquiring, CNP, orchestration)
• Ability to simplify complex technical concepts for business audiences
• Experience in solution design, requirements gathering or technical pre-sales
• Technical Capability
• Strong knowledge of APIs, webhooks and integration patterns
• Experience with payment concepts (tokenisation, 3DS, hosted/server integrations)
• Familiarity with API tools (Postman, cURL etc.)
• Exposure to eCommerce platforms (Magento, WooCommerce etc.)
• Knowledge of payment providers (Stripe, Adyen, Braintree etc.)
• Why Join Us
• Be part of a major platform transformation impacting thousands of merchants
• Work in a visible, merchant-facing role with real commercial impact
• Join a collaborative team with deep payments expertise and customer focus
• Apply
• This is a 12-month fixed term opportunity. Apply now to help shape the future of payments at CommBank.
• If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
• We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
• Advertising End Date: 26/06/2026

Additional Information

Play a key role in migrating 20,000+ merchants onto a new in-house payments platform Act as a trusted technical advisor bridging business needs and integration delivery Join a high-performing team driving one of CBA's largest eCommerce transformations About Connected Payments Commonwealth Bank is transforming how businesses accept payments. Connected Payments is our next-generation eCommerce platform, giving merchants a single gateway to accept cards, digital wallets, Buy Now Pay Later and alternative payment methods. With a major migration underway, this is a rare opportunity to help bring a new payments platform to life at scale - supporting merchants to integrate, go live and succeed.

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