Serve as the primary escalation point for complex client issues, ensuring timely and accurate resolution.
Develop and execute proactive relationship and service plans to deliver exceptional, client-focused solutions.
Introduce clients to innovative technologies, automation tools, and BBH Infuse systems to enhance their experience.
Coordinate new business and product implementations, client discussions, and special projects.
Promote a client-first mindset and lead initiatives to optimize processes and enhance operational efficiency
Identify opportunities for service enhancement and implement best practices to optimize client outcomes.
Ensure compliance with risk management policies
Requirements
Bachelor's degree required.
Minimum of 3-5 years of experience in global custody and/or financial services.
Excellent written and verbal communication skills in English and Japanese.
Demonstrated problem-solving ability and attention to detail.
Experience with trade/cash settlement area is desirable.
Project management skills and proven experience is plus
Collaborative team player with a client-centric mindset and ability to manage high-pressure situations.
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Go to BBH.com to learn more about our rewards and benefits , philanthropy , approach to sustainability or how we support you to thrive personally, physically and financially .
Additional Information
At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.
We are seeking a highly skilled Senior Client Service Specialist to join our Client Service Team(Custody Service Team).
This position is dedicated to delivering exceptional client experiences through proactive relationship management and acting as the primary escalation point for complex issues.
You will work independently to resolve critical client inquiries, lead cross-client projects, and support strategic business initiatives, ensuring that client needs remain at the center of everything we do.
Brown Brothers Harriman · Tokyo, Japan