Software Application Support Engineer, Retail Engineering

About the role

We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.","responsibilities":"Partner with engineering teams to prioritize and fix production defects Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week Share on-call rotation with other team members to support apps and services in scope Take knowledge transition from engineering teams for changes being rolled out in production Assess the need for production monitoring and alert setup Triage incidents based on the impact, devise and implement mitigation steps to unblock the business Conduct RCA, log defects and partner with engineering team for prioritization Automation, maintain support documentation and debug sophisticated production issues