Guest Relations Executive (Hotel)

Requirements

• Proficient in verbal and written English.
• Stay updated about the club events, promotion, room rates, package plan, and discounts available.
• Friendly and service-oriented personality.
• Positive work attitude, teamplayer, good interpersonal skills and ability to multitask.
• Other Information
• Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park.
• Company transport provided (Clementi MRT Station).
• Meals provided.

Additional Information

Job Description Perform hotel guest relations duties. Manage booking of club facilities. Perform reservations, check in and check out of room guests. Logs all wake-up call requests and performs wake-up calls services. Coordinates room reservation requests, status and updates with the Housekeeping department. Handle general queries and complaints. Handles member's queries on their account and collects payments as when required. Balances all-cash/credit for rooms and miscellaneous at the close of shift. Organize and maintain files and records; update when necessary. Perform any other related duties as assigned by the management.

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