Senior Quality Analyst

About the role

The Senior Quality Analyst will support delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and coordinate implementation of solutions that improve customer value and operational efficiency across athenahealth. The role requires domain expertise in U.S. healthcare revenue cycle areas, including payment posting, accounts receivable, and related workflows. You will work with cross-functional stakeholders-operations, product, analytics, and client teams-to surface trends, design corrective actions, and monitor outcomes. Strong analytical thinking, process-oriented problem solving, and clear communication are essential to influence improvements and sustain performance gains. Essential Job Responsibilities: 75% Evaluate Transaction and provide Root Cause analysis with actionable insights to improve Quality and outcome of our services Perform voice and nonvoice audit tasks or related responsibilities and achieve desired outputonspecifiedprocessin US healthcare domain (Revenue Cycle Management / Clinical Document Services / Authorization Management) Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services Responsible to maintain important logs and documentation regarding the details of the tasks performed Support an environment of accountability and management against goals Collaborate with cross-functional teams to resolve issues identified from day to day working of claims 15% Identify and quantify work trends Propose solutions and recommend mistake proofing concepts to improve process quality performance within healthcare domain (Revenue Cycle Management / Clinical Document Services / Authorization Management) Work with internal teams across the departments to prioritize and implement process improvements based on impact and business need 10% Accept full ownership and responsibility for special projects Collaborate with internal stakeholders and client-facing teams to identify and resolve claim issues impacting individual clients and/or discrete lines of business Communicate effectively the status and resolution of any special projects, adhere to established timelines, and serve as a valued subject matter expert for internal teams. Additional Job Responsibilities: Assist with ad hoc investigations or escalations requiring deep transaction analysis. Support development of training materials or reference guides informed by audit findings. Help maintain dashboards and queries used for ongoing monitoring of payment posting performance. Participate in projects aimed at improving automation, reconciliation, or reporting processes. Provide subject-matter input for policy or standard updates related to posting and remittance handling. Serve as a point of contact for internal audit or compliance requests when payment posting evidence is required. Expected Education & Experience: Any UG or PG degree must. US Healthcare domain knowledge and audit experience in Payment Posting / AR Management processes Analytical skills and good communication skills Ability to clearly articulate actions taken and articulate next steps MS office skills, required About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we wor