Product Owner - Digital Channel

About the role

The Digital team owns the end-to-end experience for Internet Banking, the NAB app, NAB Connect, NAB One and other platforms and assets that make up the customer and colleague experience. This role will represent the voice of the customer and implement the vision and roadmap for a product/set of features. This role will translate the strategy into executable solutions by prioritizing and shaping initiatives that deliver to domain objectives. MAIN RESPONSIBILITIES Define, shape, prioritize, and develop digital experiences aligned with the product vision and business objectives. Manage backlog strategy by balancing domain and channel priorities with urgent technical fixes and customer pain points. Work within cross-functional squads (developers, business analysts, architects, designers) to deliver initiatives on the digital channel roadmap. Document requirements and translate business needs into actionable user stories, refining them and providing clear guidance on definition of done. Facilitate smooth delivery by resolving blockers-ranging from basic issues to more complex challenges requiring stakeholder communication and trade-off decisions. Collaborate with stakeholders to agree on customer and commercial outcomes, and build trusted relationships through clear, regular communication to manage expectations. Play a leadership role within the squad to drive outputs, lift quality, and ensure customer-centric solutions. Enable delivery through decision-making, responding to key questions, reviewing work items, planning, tracking, reporting progress, and measuring success and learnings. Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. YOUR SKILLS & EXPERIENCE 8+ years total experience in IT or financial products, including 5+ years as a Digital Product Owner. Proven ability to develop, articulate, and implement strategic initiatives in complex business environments. Strong understanding of Agile methodologies and ways of working. Experience with human-centered design principles. Aptitude for understanding technology and digital products (detailed technical knowledge not required). Demonstrated leadership skills, including facilitating workshops and influencing cross-functional teams. Track record of delivering consistent results in large, complex organizations. Excellent communication skills in English, both verbal and written CORE COMPETENCIES: Customer Impact: Considers customer needs and actions, adds value for the customer. Business Acumen: Understands business drivers, has financial and commercial orientation. Relationship Building & Influence: Builds strong relationships and uses influence effectively THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. A