The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs. Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization. Accountable for customer registration in iCare. Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients. Responsible for contacting patients on the Referral Work queues and place notations as needed. Required to be flexible in their work assignments as other duties may be assigned. The staff member will also assist with new employee on-boarding training. Responsible for the maintenance of office equipment and supplies required to support the facility operations.
Responsibilities
Demonstrates organization of work, knowledge of process/ procedures for applicable patient care setting and performs independently without close supervision.
Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.
Completes all paperwork/computer based forms associated with all procedures according to department policies.
Demonstrates flexibility and utilizes best practices to decrease patient appointment lag. Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.
Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.
Demonstrates teamwork and works well independently by seeking assistance when needed. Takes ownership and a positive approach in the training and support of team members. Keeps team informed to support efficient department operations.
Departmental tasks align with procedural volumes/measurement. Workflow processes are executed accurately and timely to meet deadlines.
Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.
Demonstrates flexibility to changes and adapts to varying work environments and assignments.( Ability to work rotating schedules as well as some light traveling to other facilities as needed. )
Requirements
Education
High School Diploma or GED, (Required)
Associates Degree, Business or related field (Preferred)
1 year Related office experience (Preferred)
Licenses and Certifications
Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
Rivhs · Riverside Regional Medical Center - Medical Office Building - Newport News, VA