Lead cross-functional quality and process improvement projects to reduce defects, improve customer satisfaction, strengthen process capability, and achieve Quality Plan goals.
Review customer-related issues, warranty claims, field concerns, defects, Salesforce cases, and internal quality data to identify trends, risks, recurring failure modes, and improvement priorities.
Facilitate structured root cause and corrective action sessions with cross-functional teams using tools such as 8D, 5-Why, fishbone, Pareto analysis, containment planning, and effectiveness verification .
Lead and manage quality improvement initiatives using strong project management discipline, including scope definition, action tracking, stakeholder alignment, timeline management, and verified closure.
Lead or support APQP activities , including quality planning, risk assessment, process flow review, PFMEA support, control plan development, launch readiness, and validation of quality controls.
Analyze complex quality, warranty, field, process, and customer data to identify systemic issues, prioritize actions, and communicate findings through clear reports, dashboards, and recommendations.
Develop and implement effective containment, corrective actions, preventive actions, and long-term improvements for customer, product, process, and supplier-related quality issues.
Create, update, and standardize quality processes, procedures, work instructions, and supporting documentation; provide training and guidance across all sites to drive consistent execution.
Prepare field response plans, including machine population, affected models, failure description, risk assessment, technical solution, containment approach, and recommended communication method.
Review engineering drawings, specifications, change notifications, quality requirements, and product/process documentation to evaluate quality impact and support effective implementation.
Coordinate and execute internal audits of quality systems, manufacturing processes, finished products, corrective actions, and compliance to procedures or standards.
Partner with Quality, Engineering, Manufacturing, Supplier Quality, Sales, Customer Support, and Customer Representatives to resolve issues, improve processes, and drive sustainable quality performance.
Apply Lean Six Sigma / DMAIC methods to reduce waste, reduce variation, improve process performance, and support continuous improvement.
Maintain accurate quality records, audit results, RCCA documentation, APQP deliverables, procedures, training records, reports, and project files in accordance with company policies and procedures.
Respect and support housekeeping, safety, compliance, and workplace policies across office, field, and production environments.
Travel as required to support customer, supplier, field, manufacturing, audit, training, or business needs.
Requirements
Bachelor's degree in quality, Business Management, Data Science, Engineering or related work experience.
Background Manufacturing, Manufacturing Quality, Data Analytics, Customer Support, or heavy machinery.
STANDOUT QUALIFICATIONS
Experience leading structured RCCA / 8D problem-solving sessions with cross-functional teams.
Experience leading or supporting APQP activities , including process flow, PFMEA, control plans, launch readiness, PPAP, and quality planning.
Experience performing internal quality audits , process audits, product audits, layered process audits, or quality system audits.
Experience creating, updating, stand
Additional Information
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.
The Quality Engineer will serve as a well-rounded quality leader supporting product, process, customer, and quality system performance for JLG manufactured construction and agricultural equipment. This role acts as a conduit for the Voice of the Customer (VOC) and partners with cross-functional teams to identify quality risks, resolve issues, and drive sustainable improvements across the product lifecycle.
This position leads quality and process improvement projects, analyzes complex quality and warranty data, reviews customer-related defects, facilitates structured RCCA activities, supports APQP and launch readiness, performs internal audits, and creates or updates quality processes. The ideal candidate is hands-on, data-driven, and capable of balancing strategic quality planning, technical problem solving, project management, and practical execution.
Oshkoshcorporation · Hagerstown, MD