Assist in the continued roll out of centralised scheduling. This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
Own and enforce scheduling best practices and governance across the region
Regular and ad-hoc reporting around resource capacity, demand and future project requirements
Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
Monitor, track, and report on professional services cancellations
Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
Creation of new projects once the sales cycle has been completed
Coordinate activities, requests and approvals between PS and other MRI departments
Maintain project statuses and financial budgets for projects within SuiteProjects Pro and SalesForce.com
Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
Support and maintenance of Operations departmental processes and procedures
Support onboarding of new consultants and teams into Professional Services processes, tools and ways of working
Expediting quotes, orders and query resolutions from both Project and Account Managers
Support and train the PS team in the use of SuiteProjects Pro, Smartsheet's and JIRA
Understand key data points in our systems and write ad-hoc reports to analyse data
Timesheet monitoring, escalation, and reporting
Assist with regional month-end closing procedures, invoices, and financial reconciliation
Reporting and liaising with project managers regarding clients aged debt positions
Handle invoice matching and invoice queries when required in support of the finance team
Identify, propose and implement process improvements to increase efficiency and scalability of Professional Services operations
Requirements
Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
Strategic, tactical, and detailed oriented. Meticulous attention to detail required - places high value on order, accuracy, client satisfaction and turnaround times
Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
Prior experience in Professional Services or IT consulting is a plus
Knowledge of Salesforce.com a plus
We're obsessed with making this the best job you've ever had!
We want our teams to love working here, so we've created some incredible perks for you to enjoy:
We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events
Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in y
Additional Information
The Operations Solution Analyst/Coordinator role is crucial to the success of MRI's Professional Services (PS) organisation. As part of our Operations team, this role sits across multiple functional areas including:
Project Management
Resource Management
Training Solutions Management
Business Operations Management
It is a highly visible and integral role that underpins the effective running of Professional Services. The position works closely with cross-functional teams, including internal departments, senior leadership, project managers and consultants, to ensure smooth and efficient operational delivery.
The successful candidate will be highly organised, proactive, and detail orientated, with strong written and verbal communication skills. They will be comfortable operating in a fast-paced environment, able to manage multiple priorities, and confident taking ownership of initiatives from inception through to completion. A strong willingness to learn, adapt and continuously improve process is essential.
Mrisoftware · Cape Town, South Africa