Health Systems Field Sales Liaison

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare. As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers. We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing. As the nation's largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson's focus on providing customers with the industry's highest product availability, intelligent ordering capabilities and unmatched service accuracy. Join our team of leaders to begin a rewarding career. McKesson's US Pharmaceutical division is seeking a Health System Account Liaison to serve as a key customer relationship partner for our health system accounts, including hospitals, integrated delivery networks, and long-term care providers. In this entry-level field sales support role, you will work on-site with pharmacy directors, buyers, and staff to resolve customer issues, drive satisfaction, and support our account renewal strategy. You will collaborate closely with the field sales team and cross-functional internal partners to ensure our health system customers receive an exceptional experience. This role reports into the Health Systems field sales organization and is ideal for someone passionate about healthcare and customer service who thrives in a fast-paced, travel-heavy environment. What You'll Do (Responsibilities) Manage customer relationships by serving as the primary day-to-day contact for small-to-mid-size health system accounts, proactively addressing issues and ensuring high levels of customer satisfaction. Support the field sales team by handling sales support tasks and administrative functions, enabling senior sales executives to focus on strategic account growth and engagement. Coordinate cross-functionally between customers and internal McKesson teams (operations, supply chain, contracting) to resolve service issues and communicate updates effectively. Drive the customer roadmap by partnering with field sales to execute account renewal strategies and identify opportunities to present products, solutions, and services that benefit the customer. Navigate contracting processes by supporting or leading contract negotiations for assigned accounts. Spend the majority of your time on-site at customer locations, building trust and strengthening partnerships through regular face-to-face engagement. Other duties may be assigned as needed to meet Company goals. Basic Requirements Degree or equivalent experience and typically requires 2+ years of relevant experience 2+ years of experience in healthcare, pharmaceutical distribution, sales support, or customer-facing account management Demonstrated experience managing customer relationships or resolving customer escalations Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) Must have a valid driver's license with a clean driving record Preferred Skills/Experience Experience working within health systems, hospital pharmacy operations, or pharmaceutical supply chain Familiarity with customer satisfaction metrics (e.g., Net Promoter Score) and account management tools Strong verbal, written, and interpersonal communication skills with t