Gsa - F&b

Benefits

Additional Information

We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our dynamic hospitality team at ibis Styles Mysuru, India. In this role, you will be the face of our F&B operations, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. You will work collaboratively with our team to ensure every guest receives personalized, attentive service that exceeds expectations. Greet all guests warmly upon arrival and escort them to their tables with a friendly demeanor Perform opening and closing duties as assigned, including table setup according to established standards and procedures Inspect table settings, cleanliness, and side station preparation prior to service commencement Deliver food and beverage services in accordance with departmental standards, ensuring prompt and accurate order fulfillment Serve food and beverages at the correct temperature and presentation, maintaining service excellence at all times Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to ensure guest safety Remember individual guest names and preferences to provide personalized and attentive service Actively up-sell and cross-sell food and beverage offerings to maximize revenue while remaining transparent about menu options Clear and tidy tables promptly after guest departure, maintaining a clean and organized dining environment Collect and verify food and beverage supply requisitions, ensuring accuracy and proper stock management Report any complaints, incidents, or irregularities to management in a timely and professional manner Assist other F&B outlets during peak times or as required, demonstrating flexibility and collaborative spirit Maintain comprehensive knowledge of all F&B services, menu contents, preparation methods, and hotel services Demonstrate proficiency in hotel fire and life safety/emergency procedures Attend all briefings, meetings, and training sessions as assigned by management Report for duty on time, wearing a clean and complete uniform, maintaining high standards of personal appearance and hygiene Perform additional reasonable duties as assigned by hotel management **Required Qualifications:** Service-focused personality with a genuine passion for delivering exceptional guest experiences Minimum 1 year of work experience in hotel operations or food and beverage service environments Strong communication and interpersonal skills with the ability to interact professionally with diverse guests **Preferred Qualifications:** Relevant degree or diploma in Hospitality Management, Tourism Management, or related field