Technical Writer

About the role

We're looking for a Technical Writer to own the documentation experience for Nabu Casa Hardware and Cloud. This is a high-ownership, high-impact role: you'll be the primary person responsible for making our products accessible to a global community of users and developers - from first-time setup guides to deep API and integration documentation. You'll work directly with engineers to translate technical complexity into content that empowers users to succeed independently, without needing to raise a support ticket. Our community is technically sophisticated and values accuracy and clarity above all. This role requires someone who can earn the trust of engineers and users alike. What you are going to do - Own the end-to-end documentation experience for Nabu Casa Hardware and Cloud, ensuring content is accurate, up-to-date, and discoverable - Plan and deliver documentation for new features, integrations, and releases in sync with the product shipping cycle - Work directly with engineers to research and verify technical content, reducing the documentation burden on the engineering team - Audit and improve existing documentation continuously - flagging outdated content, filling gaps, and improving structure and tone - Define and maintain documentation standards, style guides, and templates so that community contributions are consistent and maintainable - Triage and act on documentation feedback from the community, support, and internal teams to prioritise what improves user outcomes most - Contribute to the developer experience - API guides, integration documentation, and contributor docs - to support the OHF community and partner integrations - Track documentation quality signals (support ticket themes, community feedback) and report on them regularly What you need to have - Strong technical writing skills with a portfolio of developer or product documentation - Ability to read and understand code (Python, YAML, REST APIs) well enough to write accurate technical content without constant hand-holding from engineers - Good understanding of smart home hardware and electronics, with the ability to troubleshoot basic issues independently - Experience with docs-as-code workflows (Git, Markdown, static site generators such as MkDocs or Docusaurus) - High autonomy and self-direction - able to identify what needs to be written without waiting to be told - Strong stakeholder management: knows how to get technical information out of busy engineers efficiently It would be great if you also have: - Familiarity with Home Assistant or similar open-source or self-hosted software - Experience maintaining documentation for a community-driven project with external contributors - A systematic approach to auditing large documentation sets and prioritising improvements methodically - Experience working async in a remote-first, distributed team What we offer you Nabu Casa is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country. This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to our VP Commercial. Core to the establishment of Nabu Casa was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including: - Five weeks (twenty-five days) of paid time off. - Fourteen days of paid sick leave if your country/laws treat them as unpaid. - Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. - A budget for your work hardware once you start. After three years, you may keep this equipment for personal use. - An annual smart home budget to ensure you keep up-to-date with the latest smart homes offer. - An annual education budget to help you grow and stay on top of your game. - A yearly performance bonus based on company performance. - A 50% contribution to your internet connection fee at your ho