Operations Assistant

About the role

The Operations Assistant, Business Operations Support Services is responsible for providing administrative and operational support to both the Underwriting and Claims teams across Canada. This role focuses on the accurate and timely execution of core processes, including policy administration, documentation, and data management, while also supporting select junior underwriting activities such as rapid renewal processing. Working as part of a national team, the Operations Assistant contributes to consistent service delivery, supports workflow efficiency, and helps implement new tools and processes. This role is key to ensuring high-quality support to internal stakeholders and delivering a seamless experience for brokers and clients. The Business Operations Support Services team comprises 17 Operations Assistants located across all offices in Canada. The team provides administrative and operational support to up to 80 underwriters, while also supporting other business functions such as Claims and Finance. This includes, but is not limited to, submission intake management, policy issuance, claim intake and more. In addition to core administrative responsibilities, the team also supports select junior underwriting activities, including the management of rapid renewals. Timely and efficient support is critical to delivering a high-quality service to our Underwriting and Claims teams, and ultimately to our brokers and clients. Duties and Accountabilities Underwriting & Claims Support Complete assignments in a timely and accurate manner. This includes, but is not limited to: Policy issuance Broker of Record changes Policy cancellation, extension, or mid-term adjustment Rapid renewal processing and other junior underwriting support tasks Administrative support for Claims processes, as required Other underwriting and operational administration tasks Proactively make suggestions and recommendations for improvement Stay current on all new workflows and underwriting bulletins Understand regional differences and collaborate to create consistency across Markel Canada Maintain regular communication with Manager and team regarding workload and priorities Participate in National Team meetings and share key information with the broader team Support the successful implementation of new technologies and processes Technical Skills / Knowledge / Experience The successful candidate will: Demonstrate an interest in commercial insurance products and their administration Be proficient in Microsoft Office Be adaptable and comfortable working in a dynamic, changing environment Manage shifting deadlines and effectively prioritize work Take pride in delivering accurate, high-quality work Exhibit strong communication skills Be highly collaborative and team-oriented Demonstrate commitment to the organization, team, and role Maintain a high standard of professionalism Build and maintain strong relationships with colleagues Focus on ongoing personal development and knowledge enhancement Contribute effectively to achieving team goals Network internally and externally to acquire and apply knowledge Continuously seek improvements in efficiency, service, and effectiveness Demonstrate strong organizational skills and attention to detail Work independently with initiative Possess well-developed communication, presentation, and interpersonal skills Maintain a high level of accuracy, instilling confidence in the wider business Be self-motivated and flexible in responsibilities and, where required, working hours Pay information: $50-55k - Replace