Customer Service Representative

About the role

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet! Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Acquires basic skills through work experience or formal training to perform routine tasks. Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job. Work is performed under supervision with detailed instructions. Priorities are provided for performing work. Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization. Impact of decisions is primarily contained to the work of the job. Work Experience: Typically requires less than one year of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Basic computer, email, phone and communication skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language.

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